What is MistHub's Return Policy?

We only sell the highest quality products and stand behind them. Below is our current returns policy. Please read it carefully.

The buyer (you) shall inspect the goods immediately upon receipt and shall notify Mist Hub within 90 days of original ship date confirming in writing if the goods are damaged or do not work. If the buyer fails to do so the buyer shall be deemed to have accepted the goods.

Where a claim of defect or damage is made the goods shall be returned by the buyer. The buyer shall be entitled to a an exchange of the product if the goods are in fact defective. Goods must be returned by the buyer at the buyer’s expense and should be adequately insured during return. Upon receipt and inspection of the goods and determination that they are indeed defective and not damaged or misused, the buyer will receive replacements for defective parts in which case the seller will pay to ship replacement goods unless as stated previously, the damages are found to have been caused by misuse or improper use of the goods. The replacement of defective parts are subject to current stock levels. If an item which needs replacement is not in current inventory, the seller will replace the item as stock becomes available.

*All liquid products, atomizers, cartomizers, tanks, zip tips and drip tips are considered consumables and therefore are not returnable/refundable or exchangeable regardless of whether or not they have been opened or used. For more information please refer to our Terms and Conditions Policy

All Sale/Clearance merchandise is FINAL SALE. No returns or exchanges will be accepted on these items.

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