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How do I request a warranty exchange?

1. Review Policy

Please visit our Warranty & Returns Policy page to review our Warranty Exchange Policy to verify if the item you are attempting to exchange falls under our 90 day Warranty Exchange Policy.

2. Visit Returns & Exchanges Page

If your product is still under our 90 day Defective Exchange Policy please proceed to Returns & Exchanges Section.

3. Fill Returns / Exchanges Form

In Returns & Exchanges Section you will see a the following form:

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Please click the START button to begin the process.

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Fill out your First Name and your Last Name and Click NEXT

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The email address should be the same one you used for purchasing your items at MistHub. Fill out your email address and click NEXT. 

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Fill out your MistHub order number and click NEXT. MistHub Order number can be found on your order confirmation email and is required to begin the return / exchange process.

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If you'd like to be contacted via phone instead of email, please enter your area code and phone number and click NEXT.

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Enter your shipping address and click NEXT. Shipping address is not required, if one is not entered, original shipping address on the order will be used in case an RMA is authorized.

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Enter comments, notes, issue details and click NEXT.

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You can upload images and videos of the issue you are having with the product. Images and Videos help speed up the return / exchange process dramatically. Once you are done selecting images or videos, please click the SUBMIT button.

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A thank you screen will indicate that the form has been submitted successfully. 

 

4. Warranty Exchange Process

Once your Warranty Exchange Request is submitted you will receive an email confirmation. The next steps are as follows:

  1. MistHub’s Customer Service Representative will review your Warranty Exchange Request individually.
  2. If the request is within the 90 day policy, you will get an email letting you know that your Exchange is approved and mailing instructions for the return of the defective item(s)
  3. Once MistHub LLC receives the defective items, a replacement will be shipped out, and you will receive an email with the tracking information.
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